Welcome to the

Help Center

We understand how confusing it can be to place your first printing order…or even your tenth. We want to make it as easy as possible.

FAQ Library

Custom Quotes

Do you do custom work?
How can I request a custom quote?

You can call us if you’d like or use one of our online estimate forms. Make sure you provide us with as many details as you can, so we can give you an accurate quote. If you use our forms, you’ll receive an email confirmation, and we’ll get back to you (by email or phone) as quickly as we can.

Guarantee

Do you offer a guarantee for your work?
Does your guarantee cover typos?
What other issues are not covered in your guarantee?
Is there a dollar limit on refunds?
What happens if my order arrives damaged or I never receive an order shipped from your facility?

In either case (damage or loss in transit), we would urge you to make a claim with UPS to reimburse you for your purchase. While our guarantee does not apply to shipping claims, we will reprint orders that are damaged or lost by UPS if they are not covered by UPS’s reimbursement policies.

Payment Info

What credit cards do you accept for online orders?
At the current time, we accept the following credit cards:

Visa (credit or debit)

MasterCard (credit or debit)

American Express

Discover
Can I pay by check?
Can you bill me?

We do offer open accounts for pre-approved local and regional businesses, as well as for government and educational institutions. If you would like details about how to open an account at our printing firm, please call us in advance of placing your order. We’d be happy to discuss the details and explain the payment options and terms available to you.
What information is needed for online credit card payments?

We need the credit card number, the full cardholder’s name as it appears on the card, the expiration date, and the security card code verification (CCV) on the back of the card. We’ll also need billing information, including your name and your (or your company’s) address as it appears on the credit card statement.
When will I be charged for my order?

If you pay by credit card, we will process that charge at the time you place your order. If you pay by check, we may require you to send us that check before we begin work on your printing. For open accounts, we will bill you at the time your order is accepted at our firm.
Why does the billing address have to match the address on the credit card I use?

In a word: security. This is the policy the credit card companies use to protect you from unauthorized or fraudulent use of your credit card. The billing address must be the same as the address where your credit card company sends its statements for the credit card you are using. If you enter a different address on our billing information page, the credit card company (not us) will not authorize the charge. This is a security feature that is in place for your safety.
Is your printing firm's website secure for online payments?

Absolutely. When you enter your credit card information on our website, it is encrypted and transmitted directly to our credit card processor’s secure, PCI-compliant web server, where the payment is then processed. The processor’s web server sends back data, letting us know if the charge was approved or denied. Your credit card information never touches our web servers and is not stored or associated in any way with your account information on our website.

Pricing Info

Do the prices shown on your website include shipping charges?
At the current time, we accept the following credit cards:

Visa (credit or debit)

MasterCard (credit or debit)

American Express

Discover
Do the prices shown on your website include sales tax?
How will I know the cost of my order if I use an order form that doesn't show pricing?
Can I get a price quote before ordering from you?

Yes. There are two ways to do this. Many of our order forms and Reorder Forms Library items contain detailed pricing information and/or pricing calculators that update the price as you enter your specifications. When you submit the form, that pricing information will carry through to the shopping cart. If you have a custom order with special pricing requirements, we recommend you fill out our Custom Printing Quote form. We’ll then review the details of your order and present you with a quote as quickly as we can.

Printing

How can I ensure a quality print job?

Whether this is your first time ordering printing or you’re a seasoned pro, we recommend checking out our File Prep 101 tutorials. Once you’ve familiarized yourself with the basics, you’ll find these handy file preparation guidelines helpful, too.
Where can I see a list of all your products?
What is CMYK mode?
Does the color mode matter?

Yes, the color mode matters because everything is printed in CMYK colors. If your files are in RGB mode, they will need to be converted to CMYK. Converting colors is a tricky business because although they both produce colors, RGB and CMYK are as different as apples and orangutans! There are many formulas for converting RGB colors to CMYK colors, and they all produce results that are very, very close…but not spot-on. If color accuracy is vital to your project, it is best to consult with us early in the process to plan for the best color conversion possible.
What should I do if my files aren't CMYK?

If your files are not in CMYK mode, they will need to be converted. You can convert them yourself, or we can do it for you. Because RGB and CMYK modes are so different, it is common for some color shifting to occur due to the conversion process, though it is often quite minor. If you convert the files, you’ll be able to confirm ahead of time if the conversion process produces acceptable colors. If you have us convert the files for you, we recommend that you view a printed proof before we complete your order. This way, you can see ahead of time how the converted colors will appear on the page. Proofing adds a step to the production process, so you’ll need to plan for that if you choose to have us convert your colors for you.
How do I convert files to CMYK mode?

The specific steps to change the color mode of your files varies from one program to the next. You’ll want to consult your design program’s documentation for the formal steps involved. Most art and design programs are capable of such conversions. However, other applications, including the Microsoft Office suite (Word, Excel, Powerpoint, etc.), do not have such features.
Is there anything else I should be aware of regarding color quality?

Yes. Light can have a significant effect on the appearance of a color. A printed color can look quite different when viewed in florescent lighting compared to sunlight. Similarly, colors on your computer monitor can look different under different lighting conditions. For best results, try to keep your work environment’s lighting as consistent as possible.

Proofing

Can I see a proof of my project before you print it?

Sales Tax Info

Are my orders subject to sales tax?

Sales taxes are determined by several factors, including what is purchased and where it is bought or shipped to. In general, purchases that are picked up from our building or shipped to an address in-state will be assessed a sales tax. The amount of the sales tax can be found in the “sales tax” line of the order details when viewing your shopping cart.
What do I do if I am tax-exempt?

Shipping

I need to ship to multiple locations. Can I do that?
Can I ship to a residential location?
What options are available for picking up or shipping my order?

Turnaround

When can I expect to receive my order?
I'm on a deadline. Is it possible to expedite my order?

If your printing project has a ‘crisis deadline,’ please call our customer service department and speak to a project manager as soon as possible. Normally, our schedule revolves around “one day per task.” For example, we allow one day for printing, one day for folding, one day for drilling, etc. So, the number of tasks your project requires equals the number of days of turnaround we’ll need.

We can, however, provide rush service, but we need to talk to you quickly to determine how we can best help. We also ask for your understanding that completing your job early means our other customers will have to wait longer for their orders, or our staff will have to work overtime to meet the deadline, so additional charges apply to any expedited orders.

Help Center

File Preparation

Ordering Printing

Submitting Files

Contact Us

FAQ Library

Custom Quotes

Guarantee

Payment Info

Pricing Info

Printing

Proofing

Sales Tax Info

Shipping

Turnaround

Help Center

File Preparation

Ordering Printing

Submitting Files

Contact Us

FAQ Library

Custom Quotes

Guarantee

Payment Info

Pricing Info

Printing

Proofing

Sales Tax Info

Shipping

Turnaround

Booklets

Postcards

Newsletters

Memo and Notepads

Flyers

Door Hangers

Carbonless Forms

Calendars

Brochures

Big Colour Posters

Banners

Pocket Folders

Sell Sheets

Folded Cards

Custom Printing

Announcements

Table Tents

Reports

Rack Cards

Programs

Letterhead

Envelopes

Business Cards

Rubber and Self-Inking Stamps

Colour Copies

Label Types

Cheque Printing

Black and White Copies